Effective Date: 11th September 2023
Futurenova Limited, The Arise Innovation Centre, Alan Cherry Drive, Chelmsford, Essex, CM1 1SQ.
Tel: (+44) 0330 124 2000
1. Information We Collect
We may collect certain personal information from you when you interact with our website, products, services, or communicate with us. The types of personal information we collect may include:
(a) Name, address, and contact information (e.g., email address, phone number).
(b) Payment details (e.g., credit card information).
(c) Information about your business or organisation.
(d) Communication preferences and marketing opt-ins.
(e) Information you provide when contacting our customer support or submitting inquiries.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
(a) To provide and improve our services, products, and customer support.
(b) To process transactions and fulfil orders.
(c) To communicate with you about updates, offers, promotions, and new products/services.
(d) To personalise your experience and tailor our content to your interests.
(e) To conduct research, analyse trends, and gather statistical information.
(f) To comply with legal obligations or resolve disputes.
(g) To develop and carry out marketing activities, including Performance Max campaigns.
3. Legal Basis for Processing Personal Information
We rely on the following legal bases for processing your personal information:
(a) Performance of a contract: We process personal data to fulfil our contractual obligations to you, such as providing services and delivering products.
(b) Legitimate interests: We process personal data based on our legitimate business interests, such as improving our services, marketing our products, and preventing fraud.
(c) Consent: We will seek your consent for certain processing activities, such as sending promotional communications. You have the right to withdraw your consent at any time.
4. Data Retention
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Most web browsers allow some control of most cookies through the browser settings. You may refuse to accept cookies by activating the settings on your browser. However, if you select this setting you may be unable to access certain parts of our site.
6. Data Sharing, Disclosure & Third Party Cookies
This website uses e-tracker technology (www.etracker.de) by which anonymous data is collected and saved for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data. The collection and storage of data may be refused at any time, with effect for the future.
(a) Service providers and business partners who assist us in delivering our services and products (e.g., payment processors, shipping companies).
(b) Regulatory authorities, law enforcement agencies, or other governmental entities if required by law or to protect our legal rights.
(c) Other parties in connection with a business transaction, such as a merger, acquisition, or sale of assets.
7. Security Measures
This website has security measures in place to protect the loss, misuse and alteration of the information under our control. All account information you use or supply on Futurenova’s Web site when ordering or tracking products is completely secure. We use the most advanced encryption technology to protect you from unauthorised use of information supplied on our Web site.
(a) Secure Sockets Layer (SSL) is the industry standard security protocol used to encode sensitive information such as credit card numbers that pass between your personal computer and FutureNova’s e-Commerce site. SSL works by creating a temporary shared "key" or session that lets only the computers on either end of a transmission scramble and unscramble information. The SSL transmission is indecipherable by any individuals or servers that relay the message between the sender and the receiver. When your web browser enters FutureNova’s secure Web site, our server hosting the site acknowledges your web browser with a "server hello." In return, your browser responds with a "client hello." This communication allows for the browser and server to determine the level of encryption they both support and will use. Once "hellos" are exchanged, your browser will ask for Insight's "digital certificate." The certificate acts as our "commerce ID" to ensure you that the transactions are between you and Insight. Companies receive digital certificates from a Certificate Authority, such as RSA Data Security Inc. or VeriSign Inc. A Certificate Authority verifies a company's identification and then issues a unique certificate as proof of identity.
Next, the browser and the server create a "master key." This master key is a codebook that both sides use to encode and decode transmissions. Only your browser and our server share that master key which is good only for that particular session. The unique key allows your browser and our server to exchange sensitive information in a way third parties can't understand.
Once your transactions are complete and you leave our secure site, the master key you once held with the server becomes useless. When you re-enter the secure site, the hello, digital certificate and master key process start over again.
(b) We restrict access to personal information only to authorised personnel who require access to perform their designated tasks. Our employees undergo regular training on data protection and privacy practices.
(c) We conduct regular security assessments and audits to identify and address potential vulnerabilities and ensure ongoing compliance with industry standards.
(e) In the event of a data breach or security incident, we have procedures in place to promptly investigate, mitigate, and notify affected individuals and relevant authorities as required by applicable laws.
Unfortunately the transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access.
8. Your Rights
You have certain rights regarding your personal information under the GDPR, including:
(a) Right to access: You can request a copy of the personal information we hold about you.
(b) Right to rectification: You can update or correct your personal information if it is inaccurate or incomplete.
(c) Right to erasure: You can request the deletion of your personal information under certain circumstances.
(d) Right to restrict processing: You can request the limitation of processing your personal information under certain circumstances.
(e) Right to data portability: You can request a copy of your personal information in a commonly used electronic format.
(f) Right to object: You can object to the processing of your personal information under certain circumstances.
(g) Right to withdraw consent: If we rely on your consent for processing, you have the right to withdraw it at any time.
To exercise your rights or if you have any questions or concerns about the processing of your personal information, please contact us using the information provided below.
9. International Data Transfers
As a UK-based company, we primarily store and process personal information within the United Kingdom. However, in certain circumstances, your personal data may be transferred to and processed in other countries outside the European Economic Area (EEA). Any such transfers will be in compliance with applicable data protection laws and based on appropriate safeguards, such as standard contractual clauses or an adequacy decision by the European Commission.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental consent. If you believe that we may have inadvertently collected personal information from a child, please contact us using the information provided below, and we will promptly delete such data.
12. Contact Us
Futurenova Limited, The Arise Innovation Centre, Alan Cherry Drive, Chelmsford, Essex, CM1 1SQ, United Kingdom
Telephone: (+44) 0330 124 2000
We will respond to your inquiries and requests in a timely manner and in accordance with applicable data protection laws.
Thank you for trusting FutureNova with your personal information.