Privacy policy

Effective Date: May 28th 2024

At FutureNova Inc, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR). Please take the time to review this Privacy Policy carefully, to understand our practices regarding your personal information. Any changes we may make to this policy will be posted on this page.

This privacy policy applies to the websites https://shop.futurenova.com and https://www.futurenova.com/ owned by:

FutureNova Inc, Level 56 Williams Tower, 2800 Post Oak Blvd, Houston, Texas, 77056, United States of America

Tel: +1 (307) 200-8622

1. Information We Collect

We may collect certain personal information from you when you interact with our website, products, services, or communicate with us. The types of personal information we collect may include:

(a) Name, address, and contact information (e.g., email address, phone number).

(b) Payment details (e.g., credit card information).

(c) Information about your business or organisation.

(d) Communication preferences and marketing opt-ins.

(e) Information you provide when contacting our customer support or submitting inquiries.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

(a) To provide and improve our services, products, and customer support.

(b) To process transactions and fulfil orders.

(c) To communicate with you about updates, offers, promotions, and new products/services.

(d) To personalise your experience and tailor our content to your interests.

(e) To conduct research, analyse trends, and gather statistical information.

(f) To comply with legal obligations or resolve disputes.

(g) To develop and carry out marketing activities, including Performance Max campaigns.

3. Legal Basis for Processing Personal Information

We rely on the following legal bases for processing your personal information:

(a) Performance of a contract: We process personal data to fulfil our contractual obligations to you, such as providing services and delivering products.

(b) Legitimate interests: We process personal data based on our legitimate business interests, such as improving our services, marketing our products, and preventing fraud.

(c) Consent: We will seek your consent for certain processing activities, such as sending promotional communications. You have the right to withdraw your consent at any time.

4. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely dispose of it.

5. Use of cookies by FutureNova Inc

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies in order to improve the user experience of this website, tell us which parts of the websites the users have visited, provide enhanced services and remember the location and language settings for individual users.

Most web browsers allow some control of most cookies through the browser settings. You may refuse to accept cookies by activating the settings on your browser. However, if you select this setting you may be unable to access certain parts of our site.

6. Data Sharing, Disclosure & Third Party Cookies

This website uses e-tracker technology (www.etracker.de) by which anonymous data is collected and saved for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data. The collection and storage of data may be refused at any time, with effect for the future. 

We may share your personal information with trusted third parties for the purposes described in this Privacy Policy. These may include:

(a) Service providers and business partners who assist us in delivering our services and products (e.g., payment processors, shipping companies).

(b) Regulatory authorities, law enforcement agencies, or other governmental entities if required by law or to protect our legal rights.

(c) Other parties in connection with a business transaction, such as a merger, acquisition, or sale of assets.

7. Security Measures

This website has security measures in place to protect the loss, misuse and alteration of the information under our control. All account information you use or supply on Futurenova Inc’s website when ordering or tracking products is completely secure. We use the most advanced encryption technology to protect you from unauthorised use of information supplied on our website.

(a) Secure Sockets Layer (SSL) is the industry standard security protocol used to encode sensitive information such as credit card numbers that pass between your personal computer and FutureNova Inc’s e-Commerce site. SSL works by creating a temporary shared "key" or session that lets only the computers on either end of a transmission scramble and unscramble information. The SSL transmission is indecipherable by any individuals or servers that relay the message between the sender and the receiver. When your web browser enters FutureNova’s secure Web site, our server hosting the site acknowledges your web browser with a "server hello." In return, your browser responds with a "client hello." This communication allows for the browser and server to determine the level of encryption they both support and will use. Once "hellos" are exchanged, your browser will ask for Insight's "digital certificate." The certificate acts as our "commerce ID" to ensure you that the transactions are between you and Insight. Companies receive digital certificates from a Certificate Authority, such as RSA Data Security Inc. or VeriSign Inc. A Certificate Authority verifies a company's identification and then issues a unique certificate as proof of identity.

Next, the browser and the server create a "master key." This master key is a codebook that both sides use to encode and decode transmissions. Only your browser and our server share that master key which is good only for that particular session. The unique key allows your browser and our server to exchange sensitive information in a way third parties can't understand.

Once your transactions are complete and you leave our secure site, the master key you once held with the server becomes useless. When you re-enter the secure site, the hello, digital certificate and master key process start over again.

(b) We restrict access to personal information only to authorised personnel who require access to perform their designated tasks. Our employees undergo regular training on data protection and privacy practices.

(c) We conduct regular security assessments and audits to identify and address potential vulnerabilities and ensure ongoing compliance with industry standards.

(d) We collect and retain only the minimum amount of personal information necessary to fulfil the purposes outlined in this Privacy Policy.

(e) In the event of a data breach or security incident, we have procedures in place to promptly investigate, mitigate, and notify affected individuals and relevant authorities as required by applicable laws.

Unfortunately the transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access.

8. Your Rights

You have certain rights regarding your personal information under the GDPR, including:

(a) Right to access: You can request a copy of the personal information we hold about you.

(b) Right to rectification: You can update or correct your personal information if it is inaccurate or incomplete.

(c) Right to erasure: You can request the deletion of your personal information under certain circumstances.

(d) Right to restrict processing: You can request the limitation of processing your personal information under certain circumstances.

(e) Right to data portability: You can request a copy of your personal information in a commonly used electronic format.

(f) Right to object: You can object to the processing of your personal information under certain circumstances.

(g) Right to withdraw consent: If we rely on your consent for processing, you have the right to withdraw it at any time.

To exercise your rights or if you have any questions or concerns about the processing of your personal information, please contact us using the information provided below.

9. International Data Transfers

We primarily store and process personal information within the United Kingdom. However, in certain circumstances, your personal data may be transferred to and processed in other countries outside the European Economic Area (EEA). Any such transfers will be in compliance with applicable data protection laws and based on appropriate safeguards, such as standard contractual clauses or an adequacy decision by the European Commission.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental consent. If you believe that we may have inadvertently collected personal information from a child, please contact us using the information provided below, and we will promptly delete such data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated Privacy Policy will be posted on our website with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information:

FutureNova Inc, 30 N Gould Street, Ste 21148, Sheridan, Wyoming, 82801, United States of America

Email: sales@futurenova.com

Telephone: +1 (307) 200-8622

Web: https://shop.futurenova.com and https://www.futurenova.com/

We will respond to your inquiries and requests in a timely manner and in accordance with applicable data protection laws.

Thank you for trusting FutureNova Inc with your personal information.